How can we help you?

Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days after processing.

We currently ship to the 48 contiguous United States only. We do not ship to Alaska, Hawaii, or international addresses at this time.

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's delivery status with the carrier.

Please inspect your package upon arrival. If damage is found, contact us within 48 hours with photos of the damage and packaging. We'll work quickly to resolve the issue.

Signature may be required for high-value items to ensure safe delivery. You'll be notified if this applies to your order.

Use our Generator Sizing Calculator to find the right model. We recommend selecting a generator with a 20% power buffer above your peak requirements.

Yes! Sign up for our newsletter to receive a 10% discount code on your first purchase.

For large orders, please contact our support team at support@efurden.com or call +1 332-258-6131 for a custom quote.

We accept Credit/Debit Cards (Visa, MasterCard, American Express, Discover), PayPal, and other local payment methods where applicable.

Orders can be modified or cancelled within 2 hours of placement. Contact support@efurden.com immediately if you need to make changes.

Yes, you'll receive an order confirmation and invoice via email shortly after your purchase.

Log into your EFURDEN account or use our Order Tracking tool to check your order status anytime.

Check your spam or junk folder first. If you still don't see it, contact support@efurden.com and we'll resend your confirmation.

We offer a 30-day return window for unused products in original packaging. If you're not satisfied with your purchase, we'll make it right. For complete details, please review our Return & Refund Policy.

Contact support@efurden.com to initiate a return. We'll provide you with return shipping instructions and an RMA number.

We cover return shipping for defective items. For other returns, the customer covers return shipping costs.

Once we receive and inspect your return, refunds are typically processed within 5-7 business days.

Used generators containing fuel or oil cannot be returned. However, warranty support is available for any defects. Contact support@efurden.com for assistance.

Our warranty covers defects in materials and workmanship under normal use and proper maintenance. To process a warranty claim, we'll need your order number and proof of purchase. For full details, visit our Warranty Policy.

Register your product on our website using your order number and serial number. This helps us track your warranty coverage.

No, the warranty is valid only for the original purchaser and cannot be transferred to another person.

The warranty does not cover normal wear and tear, misuse, abuse, unauthorized modifications, or damage from improper storage, extreme temperatures, or water exposure.

If your product qualifies for warranty service, we'll repair or replace it at no charge. If the product is no longer available, we may offer a comparable replacement or a refund of the purchase price. Learn more in our Warranty Policy.

• Low on gasoline: Add gasoline (The fuel tank capacity is 4L, it is best to fill it up).
• Low engine oil: Add engine oil (at least 300ml).
• Spark plug broken: Replace spark plugs.
• Carburetor blockage/malfunction: Clean/replace carburetor.
• The choke is not kept open: The choke needs to be closed before starting the generator, and it needs to be kept open after the generator starts.

To ensure proper performance, all units are functionally tested before shipment. A small amount of residual fuel may remain in the generator upon arrival, this is completely normal and ensures your generator is ready to perform reliably.

• Low on gasoline: Add gasoline (The fuel tank capacity is 4L, it is best to fill it up).
• Low engine oil: Add engine oil (at least 300ml).

To ensure that the generator is intact during transportation. Please remove the bracket before use.

• Add up all running watts and additional starting watts to get your total wattage needed.
• To prevent overloading, choose one with a rated wattage higher than the total wattage needed, or connect two generators in parallel.

• Yes. When the CO OVERRUN Light is flashing red, the CO concentration has reached dangerous levels.
• The CO sensor will shut down the engine until the CO concentration drops to a safe level, then the CO OVERRUN Light will turn off.

Yes. It has a parallel feature that allows connecting two Efurden generators together for more power.

• Yes, but please note that engine performance may decrease.
• We recommend installing a high-altitude kit. A high-altitude carburetor jet (or nozzle) helps adjust the air-fuel mixture for proper combustion, and prevents spark plug fouling.

• To ensure quality, all Efurden generators are functionally tested in the factory.
• There may be a slight smell of gas or minimal residual gasoline when you receive it.

Gasoline: Use clean, fresh, unleaded gasoline with a minimum of 87 octane. Do NOT mix oil with gasoline.
Oil: Use 4-stroke engine oil, SAE 10W-30 is recommended for general, all-temperature use.

Assembly is straightforward. The main engine body comes pre-assembled. You will primarily need to attach the handlebars, wheels, and safety shields. We provide a detailed user manual and all necessary hardware. Most users can complete assembly within 30-45 minutes.

This tiller offers an adjustable tilling width up to 19 inches and a tilling depth up to 7 inches. The depth can be controlled by adjusting the rear depth regulator bar, allowing for shallow weeding or deep soil cultivation.

Yes, the 212cc engine and heavy-duty steel tines are designed to break up tough, compacted soil and clay. For very hard ground, we recommend making several slower passes, allowing the tiller to do the work without forcing it. Watering the area a day or two beforehand can also help soften the soil.

Absolutely. The powered reverse gear is a key feature that makes it easy to back out of tight corners or reposition the tiller without strenuous pulling or lifting.

This is likely because the carburetor's oil injection hole is clogged. Please clean the carburetor.

• Low Speed Setting: The speed control rod is at a low speed position. Turn it to the "RABBIT" (high speed) position.
• Clogged Nozzle: A clogged nozzle can cause high pressure and noise. Use the provided needle to clean the nozzle.
• Air in System: There might be air in the pump or hose. Start the machine and pull the gun trigger for about 1 minute to bleed the air out.
• Choke Lever Position: The choke lever is still in the "CHOKE" position after starting. Move the choke lever to the "RUN" position.

This is typically caused by a clogged nozzle. Please use the provided cleaning needle to clear any debris from the nozzle tip.

• Incorrect Nozzle: You must use the black, low-pressure detergent nozzle for the siphon to work. High-pressure nozzles will not draw detergent.
• Connection Issue: Ensure the detergent suction tube is properly and securely connected to the machine.
• Thick Detergent: The detergent may be too thick. Try diluting it with water.
• Clogged Filter/Tube: The filter on the suction tube may be clogged. Clean it with warm water. Check the tube for any obstructions or damage.