How can we help you?

Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days after processing. Expedited shipping options are available for faster delivery.

We currently ship to the 48 contiguous United States only. We do not ship to Alaska, Hawaii, or international addresses at this time. For international inquiries, please contact our support team.

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's delivery status with the carrier in real-time.

Please inspect your package upon arrival. If damage is found, contact us within 48 hours with photos of the damage and packaging. We'll work quickly to resolve the issue and ensure your satisfaction.

Signature may be required for high-value items to ensure safe delivery. You'll be notified if this applies to your order before shipment.

Use our Generator Sizing Calculator to find the right model. We recommend selecting a generator with a 20% power buffer above your peak requirements for optimal performance and longevity.

Yes! Sign up for our newsletter to receive a 10% discount code on your first purchase. New customers also benefit from our competitive pricing and regular promotions.

For large orders, please contact our support team at support@efurden.com or call +1 332-258-6131 for a custom quote. We offer special pricing for commercial and bulk purchases.

We accept Credit/Debit Cards (Visa, MasterCard, American Express, Discover), PayPal, and other local payment methods where applicable. All transactions are secure and encrypted.

Orders can be modified or cancelled within 2 hours of placement. Contact support@efurden.com immediately if you need to make changes to your order.

Yes, you'll receive an order confirmation and detailed invoice via email shortly after your purchase. You can also access your invoices in your account dashboard.

Log into your EFURDEN account or use our Order Tracking tool to check your order status anytime. Real-time updates are provided throughout the fulfillment process.

Check your spam or junk folder first. If you still don't see it, contact support@efurden.com and we'll resend your confirmation immediately.

We offer a 30-day return window for unused products in original packaging. If you're not satisfied with your purchase, we'll make it right. For complete details, please review our Return & Refund Policy.

Contact support@efurden.com to initiate a return. We'll provide you with return shipping instructions and an RMA number for tracking purposes.

We cover return shipping for defective items. For other returns, the customer covers return shipping costs. Please see our Return & Refund Policy for complete details.

Once we receive and inspect your return, refunds are typically processed within 5-7 business days. You'll receive a confirmation email when your refund is issued.

Used generators containing fuel or oil cannot be returned. However, warranty support is available for any defects. Contact support@efurden.com for assistance with warranty claims.

Our warranty covers defects in materials and workmanship under normal use and proper maintenance. To process a warranty claim, we'll need your order number and proof of purchase. For full details, visit our Warranty Policy.

Register your product on our website using your order number and serial number. This helps us track your warranty coverage and provide better support.

No, the warranty is valid only for the original purchaser and cannot be transferred to another person. The warranty is non-transferable to ensure proper coverage tracking.

The warranty does not cover normal wear and tear, misuse, abuse, unauthorized modifications, or damage from improper storage, extreme temperatures, or water exposure.

If your product qualifies for warranty service, we'll repair or replace it at no charge. If the product is no longer available, we may offer a comparable replacement or a refund of the purchase price. Learn more in our Warranty Policy.

• Low on gasoline: Add gasoline (The fuel tank capacity is 4L, it is best to fill it up).
• Low engine oil: Add engine oil (at least 300ml).
• Spark plug broken: Replace spark plugs.
• Carburetor blockage/malfunction: Clean/replace carburetor.
• The choke is not kept open: The choke needs to be closed before starting the generator, and it needs to be kept open after the generator starts.

To ensure proper performance, all units are functionally tested before shipment. A small amount of residual fuel may remain in the generator upon arrival, this is completely normal and ensures your generator is ready to perform reliably.

• Low on gasoline: Add gasoline (The fuel tank capacity is 4L, it is best to fill it up).
• Low engine oil: Add engine oil (at least 300ml).

To ensure that the generator is intact during transportation. Please remove the bracket before use.

• Add up all running watts and additional starting watts to get your total wattage needed.
• To prevent overloading, choose one with a rated wattage higher than the total wattage needed, or connect two generators in parallel.

• Yes. When the CO OVERRUN Light is flashing red, the CO concentration has reached dangerous levels.
• The CO sensor will shut down the engine until the CO concentration drops to a safe level, then the CO OVERRUN Light will turn off.

Yes. It has a parallel feature that allows connecting two Efurden generators together for more power. This is ideal for scaling power output for larger applications.

• Yes, but please note that engine performance may decrease.
• We recommend installing a high-altitude kit. A high-altitude carburetor jet (or nozzle) helps adjust the air-fuel mixture for proper combustion, and prevents spark plug fouling.

• To ensure quality, all Efurden generators are functionally tested in the factory.
• There may be a slight smell of gas or minimal residual gasoline when you receive it.

Gasoline: Use clean, fresh, unleaded gasoline with a minimum of 87 octane. Do NOT mix oil with gasoline.
Oil: Use 4-stroke engine oil, SAE 10W-30 is recommended for general, all-temperature use.

Assembly is straightforward. The main engine body comes pre-assembled. You will primarily need to attach the handlebars, wheels, and safety shields. We provide a detailed user manual and all necessary hardware. Most users can complete assembly within 30-45 minutes.

This tiller offers an adjustable tilling width up to 19 inches and a tilling depth up to 7 inches. The depth can be controlled by adjusting the rear depth regulator bar, allowing for shallow weeding or deep soil cultivation.

Yes, the tiller is designed to handle various soil types including hard, compacted soil and clay. For best results, water the soil lightly before tilling to improve performance and reduce engine strain.